- 01253 978888
- info@romanjamesestates.co.uk
- Mon - Fri: 9:00am - 5:30pm Sat: 10:00am - 4:00pm Sunday: Closed
“What can I say. What a team. I cannot praise James, Hannah, Carl, Tom and Chloe enough for what they have done for me, during a very stressful time. Their expertise and efficiency is outstanding. Nothing was ever too much trouble. They kept me going and saw me through to the end and I have today completed. I can’t thank them all enough for everything they have done for me. They all work so hard. Although I am happy that we are now in our new home I will miss our cheery chats.
I would have no hesitation in recommending Roman James Estate Agents. Fantastic firm.” Maxine @ Facebook Reviews
“Roman James have been nothing other than exceptional in managing our properties. Knowing James and his dedication, work ethic and passion as an individual, I have been overwhelmed to see how he’s applied it to his company ethos. Any issues that come with being a landlord have been immaculately handled by James and his team and in my opinion he has set a new industry standard, an anomaly in today’s market. Admin, communication, punctuality and overall management is without a doubt, the best in the business. Thank you for the assertive and first class service, to James and all the team. I can only see things going skyward from here for Roman James”. Samuel @ Facebook Reviews
Our company is a collective of amazing people striving to make the buying, selling and renting process as smooth and seamless as possible. We do this by setting milestones and guiding you through the entire process. Start your journey with Roman James Estates!
Monday – Friday 9.00am – 5.30pm
Saturday – 10.00am – 4.00pm
Sunday – Closed
Call us on 01253 978888
Email us at info@romanjamesestates.co.uk
We may collect, hold and use some of your personal data and so here will provide more information about how this works.
Please read it carefully and ensure that you understand it. If you do not accept and agree with any part of it please stop using the website immediately, because you’re continuing use of our website will be seen as your acceptance of it.
Our Customer Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.