We are a local family-run estate agent covering the Blackpool and Fylde Coast areas. Proudly named after the son of Managing Director James Fontalba. James has worked in the Fylde Coast as an estate agent for over 14 years and whilst working with some of the Fylde’s most noticeable brands he felt it time to offer the local people a unique service. One with a personal touch, where service is everything! Working 7 days a week, the Roman James team are able to tailor appointments and accompanied viewings to meet your needs..
Our services include free no obligation valuations, 3D floor plans, detailed brochures and high-quality photography. Here at Roman James Estates we use state of the art technology along with targeted advertising across rightmove.co.uk, romanjamesestates.co.uk and social media sites Facebook and Twitter to attract buyers and tenants to your property. We aim to bring you local knowledge across Blackpool, Stanley Park, Marton & South Shore, provide sound advice along with useful hints, tips and tricks along the way
James has worked as an estate agent in the Fylde Coast for over 13 years. His experience in the industry is something he puts to good use on a daily basis, providing honest advice and taking great pride in making sure every client is delighted with the service they receive. Customer service and communication are his main priorities and his work ethic is very much “start work before everybody else and finish later, that way we never miss a call”
Hannah has over 15 years experience in the industry and that knowledge is invaluable as her main priority is to progress and manage sales from start to finish. An excellent communicator and very organised. Her tenacity to ensure a sale goes through as smoothly as possible is a trait always appreciated by our customers.
A breath of fresh air is the perfect way to describe Chloe. Wonderful to deal with and always pleasant. Her upbeat nature is something she is often complimented on. Chloe is here to arrange both viewing and valuations and also deliver feedback following any appointments carried out.
Katrina is our Senior Sales Negotiator and has a wealth of knowledge and experience in estate agency, with over 4 years in the industry. She is very knowledgeable of the local area and the local market. Katrina prides herself in providing all of our clients with superb customer service in order to make the whole buying and selling process as simple and stress free as possible. Healthy eating a big deal for Katrina and she likes to calorie count for everyone in the office, which of course they love.
With over 9 years experience in the local lettings market Sue’s property knowledge is second to none. Sue is very friendly and approachable and has a real passion for the Lettings industry. If you are a prospective landlord Sue can advise you on lettings legislation, discuss with you the various options open to you as a landlord and how to achieve the most out of your property. If you’re looking for a property to rent you can bet that she’ll know just the right property to suit you.
Neevie has started her career in Estate Agency at the early age of 1 year and 8 months old. She, like her Daddy is an early riser (which helps with the 7am starts) Her all round enthusiasm and fun nature keeps the office in high spirits at all times and occasionally she answers the odd call during busy times, although she still requires some training in negotiations she has a bright future ahead of her.
Roman James Estates offer an affordable fixed fee giving you peace of mind that there are no surprises on completion day. Guaranteeing our hard work with a promise, if we don’t sell your property there is no fee to pay. We work for you, 7 days a week. Today’s agent, Traditional values, exceeding expectations with an honest, approachable and all round true service.
Monday – Friday 9.00am – 5.30pm
Saturday – 10.00am – 4.00pm
Sunday – Closed
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The fee details are as follows:
Reference Request Fee £25 (+VAT)
Rent Late Payment £15 (+VAT)
Tenancy Renewal Fee £35 (+VAT)
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Our Customer Complaints Procedure
We are a member of The Property Ombudsman Service (TPOS) and aim to provide the highest standard of service to all our customers. In order to ensure that your interests are safeguarded, we have put into place a set process by which any raised complaints are handled; this allows us to handle any issues or concerns effectively and wherever possible, as soon as they are raised.
You may find below our guidance for making a complaint in relation to:
Residential Estate Agency – making a complaint
Stage One – Branch Manager
All complaints should, in the first instance, be directed to the manager of the branch you have been dealing with. They will endeavour to resolve your complaint as soon as possible, otherwise no later than five working days from when they received notification of the issue.
Stage Two – Director
If you remain dissatisfied, you may then further your complaint in writing to the Director responsible for the branch in question; the Branch Manager will supply you with their name and contact details. Where necessary, if the situation remains unresolved, we recommend that the issue is raised within one month of completing Stage 1.
Your escalation will be acknowledged within three working days of receipt and the Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.
Stage Three – The Property Ombudsman
After you have received our final viewpoint letter, if you are not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS). Details of how to do this are contained within the final viewpoint letter alongside a link to The Property Ombudsman Service (TPOS) consumer guide at www.tpos.co.uk
Please note that if you do wish to contact The Property Ombudsman Service (TPOS), you must do so within 12 months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.