Welcome to Roman James Estates

We are a local family-run estate agent covering the Blackpool and Fylde Coast areas. Proudly named after the son of Managing Director James Fontalba. James has worked in the Fylde Coast as an estate agent for over 14 years and whilst working with some of the Fylde’s most noticeable brands he felt it time to offer the local people a unique service. One with a personal touch, where service is everything! The team at Roman James understand the importance of communication and are available 7 days a week to guide you through the entire process.

At Roman James Estates we are here to help, you have our word.

Meet Our Team

James FontalbaManaging Director

James has worked as an estate agent in the Fylde Coast for over 13 years. His experience in the industry is something he puts to good use on a daily basis, providing honest advice and taking great pride in making sure every client is delighted with the service they receive. Customer service and communication are his main priorities and his work ethic is very much “start work before everybody else and finish later, that way we never miss a call”

Tom TaylorAssistant Sales Manager

Tom is an energetic and enthusiastic member of the Roman James team. His brilliant work ethic and persistence make him a real asset as he always goes above and beyond for our customers. Tom’s role within Roman James is to carry out valuations and also manage our existing client base, making sure they are kept well up to date throughout the selling and renting process.

Hannah ChapmanSales Manager

Hannah has over 15 years experience in the industry and that knowledge is invaluable as her main priority is to progress and manage sales from start to finish. An excellent communicator and very organised. Her tenacity to ensure a sale goes through as smoothly as possible is a trait always appreciated by our customers.

Chloe HiltonSales Negotiator

A breath of fresh air is the perfect way to describe Chloe. Wonderful to deal with and always pleasant. Her upbeat nature is something she is often complimented on. Chloe is here to arrange both viewing and valuations and also deliver feedback following any appointments carried out.

Katrina ChinnSenior Sales Negotiator

Katrina is our Senior Sales Negotiator and has a wealth of knowledge and experience in estate agency, with over 4 years in the industry. She is very knowledgeable of the local area and the local market. Katrina prides herself in providing all of our clients with superb customer service in order to make the whole buying and selling process as simple and stress free as possible. Healthy eating a big deal for Katrina and she likes to calorie count for everyone in the office, which of course they love.

Sue GreenLettings Manager

With over 9 years experience in the local lettings market Sue’s property knowledge is second to none. Sue is very friendly and approachable and has a real passion for the Lettings industry. If you are a prospective landlord Sue can advise you on lettings legislation, discuss with you the various options open to you as a landlord and how to achieve the most out of your property. If you’re looking for a property to rent you can bet that she’ll know just the right property to suit you. Sue really prides herself on offering a personal service and whether landlord or tenant you can rest assured that you are in great hands.

JaneViewing Assistant

Jane is our dedicated viewing assistant. With many years of experience, she goes above and beyond when it comes to finding that perfect home. As a vendor you can feel secure that all visits to your home will be accompanied by someone who really knows your property inside and out and, as a potential purchaser, you can rely on Jane to provide invaluable knowledge about each one of our properties and the local area.

Neevie FontalbaBrand Ambassador

Neevie has started her career in Estate Agency at the early age of 1 year and 8 months old. She, like her Daddy is an early riser (which helps with the 7am starts) Her all round enthusiasm and fun nature keeps the office in high spirits at all times and occasionally she answers the odd call during busy times, although she still requires some training in negotiations she has a bright future ahead of her.

#SixReasons to choose Roman James Estates

Who are Roman James Estates?

Our Company Mission

Today’s agent, Traditional values, exceeding expectations with an honest, approachable and all round true service.

The Roman James Promise

We work for you, 7 days a week.

Start your journey with Roman James Estates.

We support our local charity

Roman James Estates are proud supporters of ‘Brian House Children’s Hospice’ This is our chosen charity and we look forward to fund raising throughout 2017 with various exciting projects.

Our Fees

The fee details are as follows:

Reference Request Fee £25 (+VAT)

Rent Late Payment £15 (+VAT)

Tenancy Renewal Fee £35 (+VAT)

How we use your information

We may collect, hold and use some of your personal data and so here will provide more information about how this works.

Please read it carefully and ensure that you understand it. If you do not accept and agree with any part of it please stop using the website immediately, because you’re continuing use of our website will be seen as your acceptance of it.

1. Definitions and Interpretation
Meanings of phrases within this document:
Data – Any information that a user of the website provides to us, through our “Contact” page, or through emailing us relating to any person who can be directly or indirectly identified from that information.
We/Us/Our – Roman James Estates Ltd, 1B Lancaster House, Amy Johnson Way, Blackpool, FY4 2RP – Reg: 10529919
You/Your – A user of the website
The Website – www.romanjamesestates.co.uk

2. Company Information
Roman James Estates Ltd
We are a member of The Property Ombudsman.
If you have any questions about the website or the use of your data, please contact us at info@romanjamesestates.co.uk or call us on 01253 978888.

3. Users Rights
As a user you have the following rights –
• A right to be informed about our collection and use of personal information;
• A right of access to the personal information we hold about you;
• A right to rectification if any personal information we hold about you is inaccurate or incomplete;
• A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
• A right to restrict or prevent the processing of your personal information;
• A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
• A right to object to the use of your data for particular purposes.

4. Data Collection
Except where you contact us directly through any of our contact options available on the Website you we do not collect any personal data from you.
If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us.
We do not place cookies on your computer or device.

5. Using Your Information
Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.
We will potentially –
i. Reply to your email;
ii. Provide details on the properties requested, plus any others we think may interest you;
iii. Offer or provide you with the services requested, plus any others we think may interest you;
We will delete your personal information once your request has been met or the service has been provided, except where –
i. You were interested in details of properties we are offering, when we will continue to hold your information in order to send you information on other properties that may interest you;
ii. You become a client or a buyer of a property;
iii. You require us to retain it for longer;
iv. We are required to retain it for longer for other legal reasons.
You have the right to withdraw your consent to us using your data and to request that we delete it.
We will not share any of your data with any third parties for any purposes.

6. Storage of your Data
Your data will only be stored in the UK.

7. Accessing Your Data
You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request at info@romanjamesestates.co.uk or call us on 01253 978888.

8. Changes to our Policies
We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.

9. Applicability
This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.

10. Complaints
If you have any cause for complaint about our use of your personal data, please contact us at info@romanjamesestates.co.uk or call us on 01253 978888.
We will address your concerns and attempt to solve the problem to your satisfaction.
You also have the right to lodge a complaint with the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.

Our Customer Complaints Procedure

We are a member of The Property Ombudsman Service (TPOS) and aim to provide the highest standard of service to all our customers. In order to ensure that your interests are safeguarded, we have put into place a set process by which any raised complaints are handled; this allows us to handle any issues or concerns effectively and wherever possible, as soon as they are raised.

You may find below our guidance for making a complaint in relation to:

Estate Agency
Residential Lettings & Property Management

Residential Estate Agency – making a complaint

Stage One – Branch Manager

All complaints should, in the first instance, be directed to the manager of the branch you have been dealing with. They will endeavour to resolve your complaint as soon as possible, otherwise no later than five working days from when they received notification of the issue.

Stage Two – Director

If you remain dissatisfied, you may then further your complaint in writing to the Director responsible for the branch in question; the Branch Manager will supply you with their name and contact details. Where necessary, if the situation remains unresolved, we recommend that the issue is raised within one month of completing Stage 1.

Your escalation will be acknowledged within three working days of receipt and the Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – The Property Ombudsman

After you have received our final viewpoint letter, if you are not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS). Details of how to do this are contained within the final viewpoint letter alongside a link to The Property Ombudsman Service (TPOS) consumer guide at www.tpos.co.uk

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), you must do so within 12 months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.