We are a local family-run estate agent covering the Blackpool and Fylde Coast areas. Proudly named after the son of Managing Director James Fontalba. James has worked in the Fylde Coast as an estate agent for over 15 years and whilst working with some of the Fylde’s most noticeable brands he felt it time to offer the local people a unique service.
One with a personal touch, where service is everything!
The Roman James team are able to tailor appointments and accompanied viewings to meet your needs.
Our services include free no obligation valuations, 3D floor plans, detailed brochures and high-quality photography. Here at Roman James Estates we use state of the art technology along with targeted advertising across rightmove.co.uk, romanjamesestates.co.uk and social media sites Facebook and Twitter to attract buyers and tenants to your property. We aim to bring you local knowledge across Blackpool, Stanley Park, Marton & South Shore, provide sound advice along with useful hints, tips and tricks along the way
James has worked as an estate agent in the Fylde Coast for over 15 years. His experience in the industry is something he puts to good use on a daily basis, providing honest advice and taking great pride in making sure every client is delighted with the service they receive. Customer service and communication are his main priorities and his work ethic is very much “start work before everybody else and finish later, that way we never miss a call”
Hannah has over 15 years experience in the industry and that knowledge is invaluable as her main priority is to progress and manage sales from start to finish. An excellent communicator and very organised. Her tenacity to ensure a sale goes through as smoothly as possible is a trait always appreciated by our customers.
A breath of fresh air is the perfect way to describe Chloe. Wonderful to deal with and always pleasant. Her upbeat nature is something she is often complimented on. Chloe is here to arrange both viewing and valuations and also deliver feedback following any appointments carried out.
Katrina is our Senior Sales Negotiator and has a wealth of knowledge and experience in estate agency, with over 6 years in the industry. She is very knowledgeable of the local area and the local market. Katrina prides herself in providing all of our clients with superb customer service in order to make the whole buying and selling process as simple and stress free as possible. Healthy eating a big deal for Katrina and she likes to calorie count for everyone in the office, which of course they love.
With over 10 years experience in the local lettings market Sue’s property knowledge is second to none. Sue is very friendly and approachable and has a real passion for the Lettings industry. If you are a prospective landlord Sue can advise you on lettings legislation, discuss with you the various options open to you as a landlord and how to achieve the most out of your property. If you’re looking for a property to rent you can bet that she’ll know just the right property to suit you.
Neevie has started her career in Estate Agency at the early age of 1 year and 8 months old. She, like her Daddy is an early riser. Her all round enthusiasm and fun nature keeps the office in high spirits at all times and occasionally she answers the odd call during busy times, although she still requires some training in negotiations she has a bright future ahead of her.
Roman James Estates offer an affordable fixed fee giving you peace of mind that there are no surprises on completion day. Guaranteeing our hard work with a promise, if we don’t sell your property there is no fee to pay.
Today’s agent, Traditional values, exceeding expectations with an honest, approachable and all round true service.
Monday – Friday 9.00am – 5.30pm
Saturday – 10.00am – 4.00pm
Sunday – Closed
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The fee details are as follows:
Reference Request Fee £25 (+VAT)
Rent Late Payment £15 (+VAT)
Tenancy Renewal Fee £35 (+VAT)
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Our Customer Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.